Frequently Asked Questions
Everything you need to know before getting started
Pricing & Packages
All packages include custom design (no templates), mobile responsiveness, basic SEO setup, contact forms, and training on how to use your site. Advanced packages include Google Analytics, more pages, and priority support. Check the Services page for full details.
No. It's a one-time payment for the website build. The only optional ongoing cost is managed hosting at £50/month, which includes SSL, daily backups, security updates, performance monitoring, and priority support. You can also self-host for free if you prefer.
Yes, for larger projects I offer a 50% deposit upfront and 50% on completion. For advanced packages, I can discuss splitting payments into milestones. Just ask during the quote process.
No problem! I can customise any package or create a bespoke quote for your specific needs. Whether it's a unique feature, integration, or larger project, just describe what you need and I'll provide a tailored quote.
Process & Timeline
Typically 1-4 weeks depending on complexity. A basic site takes about 1-2 weeks, intermediate sites 2-3 weeks, and advanced projects with e-commerce or booking systems take 3-4 weeks. I'll give you an accurate timeline during the quote process.
You'll need to provide your business information, text content, logo, and any specific images you want. However, I can help with stock photography and can write basic content if needed. I'll send you a clear checklist and guide you through exactly what's required.
First, I discuss your requirements and preferences. Then I create initial designs for your review. You can request changes through revision rounds (2-3 depending on package, unlimited for Advanced). Once approved, I build the full site and you review again before launch.
I work closely with you throughout the process and include revision rounds in every package. Basic includes 2 revisions, Intermediate includes 3, and Advanced includes unlimited revisions until you're completely satisfied. Your feedback shapes every step.
Technical Questions
Absolutely! Every website I build is mobile-first, meaning it's designed to work perfectly on phones and tablets before scaling up to desktop. Over 60% of web traffic is mobile, so this is essential for your business.
It depends on the build. For simple text and image changes, I can set up an easy content management system. For more complex sites, I offer maintenance packages or can make updates for you at hourly rates. I'll discuss the best option for your needs.
Yes! I offer managed hosting for £50/month which includes SSL certificates, daily backups, security updates, performance optimisation, 24/7 monitoring, and 99.9% uptime. Alternatively, I can help you set up your own hosting if you prefer to self-host.
Yes. Every site includes SSL certificates (the padlock icon), secure coding practices, and protection against common vulnerabilities. If you use my managed hosting, I also handle security updates and monitoring.
Every site is built with SEO best practices: fast loading, mobile-friendly, proper structure, meta tags, and schema markup. This gives you a strong foundation. For more competitive rankings, I offer additional SEO services to help you climb higher.
Ownership & Support
Yes, 100%. Once the project is complete and paid for, all code and files belong to you. You can host it anywhere you like, modify it, or hire someone else to work on it. No lock-in, no licensing fees, no hidden restrictions.
All packages include 30 days of free support after launch for any issues or questions. After that, I'm available for updates and changes at hourly rates, or you can opt for a monthly maintenance package for ongoing support.
During the 30-day support period, I'll fix any bugs for free. If you're on managed hosting, technical issues are covered as part of the service. Otherwise, I offer quick-response support at reasonable hourly rates.
Absolutely. You own your website files, so you're free to move them anywhere. If you're on my managed hosting and want to leave, I'll provide all your files and help with the transition at no extra cost.
Still Have Questions?
I'm happy to answer anything not covered here